Category Archives: Customer Service

Amazing Customer Service Example from of all Places a Sleep-Away Camp?

Posted on July 5, 2011 by Jason

Too bad most businesses today can’t muster up this level of service.  My ten year old daughter went to sleep-away camp this year.  An while this is her third year, parents still approach the departure with trepidation and concern.  Will … Continue reading →

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Scenes From an Italian Restaurant (What’s Wrong with this Picture?)

Posted on June 29, 2011 by Jason

Okay, so you caught me. I didn’t put my napkin on my lap.  We were still in “having drinks” mode. But actually, that isn’t what is wrong. I don’t know if their is a top ten rules to make you … Continue reading →

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Easy as ABC: Gaming Alphabetical Business Directories With Yellow Book Optimization

Posted on June 14, 2011 by Jason

Back in the day, the Yellow Pages were often the primary marketing vehicle for the small businessperson. Although it wasn’t intentional, the Yellow Pages were so effective at the time that they actually created an entire generation of business people … Continue reading →

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Stacey’s Pita Chips, Big Corporations, Social Media and Listening to the Customer

Posted on May 31, 2011 by Jason

Stacey’s Pita Chips are a favorite snack of mine. I like them with hummus. They’re a big part of the new hummus craze. This blog isn’t about the 32 flavors of hummus that suddenly have their own section at the … Continue reading →

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